REFUND, PRIVACY AND SHIPPING POLICY
RETURNS
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items not permitted for return:
* Gift cards
*Downloadable software
*Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases only partial refunds are given: (if applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
*Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: info@fauteuil-a-bascule.com
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to info@fauteuil-a-bascule.com
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
Privacy policy of Fauteuils-à-Bascule.com
This Privacy Policy describes how your personal information is collected, used and shared when you visit https://fauteuil-a-bascule.com/ or make a purchase there.
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that brought you to the Site, and information about how how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
COOKIE FILES
Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not.
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- “Log files” track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).
- “Web beacons,” “tags,” and “pixels” are electronic files that record information about how you navigate the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including your phone numbers). credit card details, your email address, and your phone number This automatically collected information is referred to as “Order Information.”
When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Generally, we use the Order Information that we collect to process any orders placed through the Site (including to process your payment information, arrange for shipment of your order, and provide you with invoices and/or order confirmations). Additionally, we use this Order Information to:
communicate with you;
assess potential fraud or risks; And
where this corresponds to the preferences you have communicated to us, provide you with information or advertisements regarding our products or services.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about Shopify's use of your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site – to learn more about Google's use of your Personal Information, please visit: https://www.google.com/intl/en/ policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/ how-does-it-work.
You can opt out of targeted advertising here:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=3&lang=en.
DO NOT FOLLOW
Please note that we do not change our Site's data collection and usage practices when we detect a “Do Not Track” signal on your browser.
YOUR RIGHTS
If you are a European resident, you have a right of access to the personal information we hold about you and you can request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details provided below.
Furthermore, if you are a European resident, note that we process your information in order to fulfill our contractual obligations towards you (for example if you place an order on the Site) or to pursue our commercial interests legitimate, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will keep your Order Information on file unless and until you ask us to delete it.
CHANGES
We may modify this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
To learn more about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at info@fauteuil-a-bascule.com
SHIPPING POLICY
By placing an order through Fauteuil-à-Bascule.com, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations of our service.
1. General information
Subject to stock availability, we endeavor to maintain an accurate stock inventory but from time to time there may be a stock gap and we may not be able to fill all items at the time of your purchase . In this case, we will contact you to find out if you prefer to wait for the out-of-stock item to be restocked or if you prefer a voucher.
2. Shipping costs
Shipping costs are calculated at checkout based on the weight, dimensions and especially the destination of the items in your order. Payment for shipping costs will be collected at time of purchase. This price will be the final price of your order for shipping costs. However, in most cases, Fauteuil-à-Bascule.com makes sure to include delivery prices in the purchase price displayed to avoid unpleasant surprises for its users.
3. Returns
Return conditions are available on the Return and Refund Policy page, the link to which you will find at the bottom of the page.
4. Delivery conditions
Generally, orders shipped internationally may be in transit for 4 days. However, this period may exceptionally be longer (up to around twenty days). This varies greatly depending on the type of delivery selected and the supplier linked to the items contained in the order you have made.
Shipping time
Orders are usually processed within 2 business days of order payment. Indeed, we leave a period of 24 hours so that the delivery address can be modified.
Our teams contact item storage locations Monday through Friday during normal business hours, except on national holidays, at which time shipping will not be activated from storage locations.
When you place an order at Fauteuil-à-Bascule.com, the maximum shipping time is 5 business days. Orders are often sent before 5 business days. However, delivery can take up to 2 to 4 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Indeed, delivery corresponds to the fact of transporting items and ensuring their transportation to a destination address. Whereas shipping corresponds to the action of sending the items from an order.
It is for this reason that exceptionally, the delivery time can be up to 5 weeks (2 working days of order processing, 5 working days of shipping and 4 weeks of delivery).
These are exceptional total delays but Fauteuil-à-Bascule.com would like to communicate this to you in order to avoid any source of inconvenience. That said, once this delivery time has passed, i.e. 5 weeks, we want to keep you satisfied.
To do this, we will offer you solutions such as returning your order at our expense or creating a gift voucher whose value will be greater than the amount of your initial order. This almost never happens but Fauteuil-à-Bascule.com is starting to be a victim of its own success and we prefer to anticipate this kind of situation and let you know what the policy is in this area in terms of customer service.
Therefore, if you received your order confirmation email 5 weeks or more ago, please either reply to your order confirmation email or email us at info@fauteuil-a-bascule.com.
And so that your email is processed as quickly as possible, we advise you to include the following information in your email:
- Your order number
- The email address used when ordering
- Name
- First name
- Content of your order (even approximate)
- Date of your order
If you send us an email to info@fauteuil-a-bascule.com
, we also advise you to put as the subject of the email “Delivery time - The number of your order.
Example: "Delivery time - 125698"
The members of Fauteuils-à-Bascule.com dedicated to customer service will respond to you within 24 business hours by email to handle your situation.
4.4 Change of delivery address
For delivery address change requests, we are able to change the address at any time before the order is sent.
4.5 Shipment by post office box
Fauteuils-à-Bascule.com will only ship to PO Box addresses using postal services. We are unable to offer mail services to these locations at this time.
4.6 Military address shipment
We are able to deliver to military addresses through USPS. However, we are unable to offer this service using courier services.
4.7 Out of stock items
If an item is out of stock, we will contact you to see if you would prefer to wait for the out of stock item to be restocked or if you would prefer a voucher. This voucher will have a value greater than the amount of your initial order.
4.8 Exceeding the delivery deadline
If the delivery time has exceeded the expected time, please contact us at the email address at info@fauteuil-a-bascule.com
so that we can process your request.
5. Notification tracking
Upon shipment, you will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the transport service provider.
6. Damaged packages in transit
If you notice that a package is damaged in transit, please, if possible, reject receipt of the delivery and contact our customer service. If the package was delivered without you being present, please contact the members of Fauteuils-à-Bascule.com dedicated to customer service at the email address at info@fauteuil-a-bascule.com
7. Rights and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as shown on Fauteuils-à-Bascule.com when your order is placed.
7.2 Import duties and taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Fauteuils-à-Bascule.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Fauteuils-à-Bascule.com at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the cost return shipping. The cost of the original shipping will not be refunded.
8. Cancellations
If you change your mind before receiving your order on Fauteuils-à-Bascule.com, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.
9. Assurance
Packages are insured against damage and loss up to the value declared by the carrier. The loss is recorded in the event that the postal service confirms the loss. Delivery confirmed by postal services will be considered valid. Indeed, Fauteuils-à-Bascule.com has knowntoo many cases of unfortunately dishonest customers announcing that they have not been delivered to base ourselves solely on the customer's words. However, Fauteuils-à-Rocking.com will do its utmost to satisfy you by returning the items in your order at its expense or offering you a gift voucher whose value will be greater than the amount of your initial order.
9.1 Process for packages damaged in transit
We will issue a refund or replacement by applying the Return and Refund Policy, the link to which you will find at the bottom of the page.
9.2 Process for packages lost in transit
In the event that postal service confirms a loss in transit, Fauteuils-à-Bascule.com will do its utmost to satisfy you by returning the items in your order at its expense or offering you a gift voucher whose value will be greater than the amount of your initial order.
10. Customer service
For customer service inquiries, please send an email to info@fauteuil-a-bascule.com.